Terms of service

Last updated November 5, 2026

These terms are the agreement between you and [TODO: legal entity name] (“Granitun”, “we”, “us”). They apply when you create an account, pay for a plan or use the Granitun apps, website and dashboard (together, the “service”). If you don’t agree with them, please don’t use the service.

1. The service

Granitun is a VPN service. It sends your internet traffic through an encrypted tunnel to a Granitun server, so the sites you visit see the server’s address instead of yours. The service includes the Granitun apps, the dashboard where you manage your account and devices, and the servers you connect to.

The service is provided as it is available. We may add, change or remove features, server locations and apps, and we will try to tell you in advance when a change affects what you paid for.

2. Your account

You create an account with an email address and a password, and you confirm the email address before the account is active. You can turn on two-factor authentication in the dashboard, and we recommend it.

You are responsible for keeping your sign-in details safe and for what happens under your account. If you think someone else has access to it, change your password and contact us.

Each plan allows a number of devices. You add and remove devices in the dashboard.

3. Plans and payment

Plans are paid in cryptocurrency, in advance, one period at a time. Prices are shown in US dollars and paid in USDC, USDT or ETH on Ethereum mainnet.

• Invoices. When you choose a plan we create an invoice with its own deposit address. The invoice stays open for 30 minutes. Send the exact amount shown, from a wallet you control.
• Activation. Your subscription starts once the payment has enough network confirmations. If a payment arrives after the invoice has expired, we may still credit it.
• No automatic renewal. We never charge you automatically. When a period ends, your access ends unless you pay for another one.
• Network fees and taxes. You pay the network fees for your transaction and any taxes that apply to you.
• Data amounts. The data amounts shown on plans are fair-use recommendations, not hard limits.

If you send less than the invoice amount, the subscription does not start; contact us and we will help you resolve it. If you send more, we may return the difference after reviewing it.

4. Refunds

Blockchain payments can’t be reversed, so refunds are not automatic. If you paid twice, sent the wrong amount or think we made an error, contact us. We will review each case and, where it is right to do so, return the amount. [TODO: confirm refund policy.]

5. Using the service

Once you have paid, the service is yours to use for whatever you need, on your own devices and within your plan’s device limit.

We only ask that you do not:

• attack, disrupt or try to break into the service, our servers or other users;
• use the service to harm other people or their systems.

We do not monitor your activity and we do not keep logs of it, so we have no way of checking how you use the service. If your use puts the service or other users at risk, or if we are required to by law, we may suspend your access.

6. Privacy

How we handle your data is described in the privacy policy. In short: we do not log your online activity, and we do not store or share your data beyond what the service needs to run.

7. Our software and brand

The Granitun apps, website and brand belong to us or our licensors. While you have an active subscription we give you a personal, non-exclusive licence to install and use the apps. You may not use the Granitun name or logo in a way that suggests we endorse you.

8. No guarantees

A VPN protects your traffic between your device and our server. It does not make you anonymous on its own, and it does not protect you from malware, phishing or what you share with the sites you use.

We work to keep the service available and secure, but we can’t promise it will be uninterrupted or error-free. To the extent the law allows, the service is provided without warranties of any kind.

9. Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for anything arising from the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law, and your rights as a consumer remain unchanged.

10. Ending your access

You can stop using the service at any time. To have your account and its data deleted, contact us. Paid time that has not yet been used is not refunded unless these terms or the law say otherwise.

We may end your access if you seriously break these terms. If we end the service for everyone, we will tell you in advance and return the value of any unused prepaid time.

11. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change significantly affects you, we will tell you by email or in the dashboard before it takes effect. If you keep using the service after that, you accept the new terms.

12. Governing law

These terms are governed by the laws of [TODO: governing law]. Disputes are handled by the courts of [TODO: jurisdiction], except where mandatory consumer law gives you the right to go to the courts where you live.

13. Contact

Questions about these terms? Write to us at [TODO: contact email].